Speakers: Vanessa White
Level: Foundational, Lecture
Excerpt: After the outstanding popularity of the original Load Balancing for Humans last summer at PSU MacAdmins here comes the exciting sequel, with minimal stock footage added!
Description: Load Balancing for Humans 2: Electic Boogaloo
After the outstanding popularity of the original Load Balancing for Humans last summer at PSU MacAdmins here comes the exciting sequel, with minimal stock footage added!*
Key Concepts:
How to stay calm, composed, and in control in stressful situations.
How to step back and regain balance in the face of catastrophe.
Ways for relating to users.
Ways for explaining things to users in terms they get.
Effective interaction with users.
How to turn a potentially stressful job into fun.
Fostering a warm, PEBKAC and BOFH free work environment.
And, of course, plenty of time for Q&A at the end with other Mac folks.
*Slides and stories will be All New and in Glorious Technicolor! Core concepts will be repeated. To be ahead of the curve run out and get a copy of Time Management for Systems Administrators by Tom Limoncelli.
About the speakers
Vanessa White – (Twitter: @macgirl84)
Vanessa White is a lifelong Mac geek who has done everything from end user support to client systems and server administration. She has worked in higher ed, small business, enterprise, and general public facing settings, supporting users and customers from all walks of life.
She enjoys spreading her enthusiasm for learning and humane tech support by speaking at conferences, writing in the third person present tense, and being highly theatrical at conferences (examples: the QuickTakeQuest of PSU MacAdmins 2014, and ending her MacTech 2014 talk on Science Fiction by brandishing a Bat’leth Klingon sword).