User Initiated Technology – Why Warby Parker Built a Culture of Self-Service

Speakers: Jon Mann

Level: All Levels, Lecture

Excerpt: Learn why Warby Parker manages people before devices by using a self-service model and how that led to their IT department better managing their technology.

Description: This session will cover core high-level concepts of a self-service oriented IT department. Learn from my experience, with insights on transitioning from ‘white-glove’ agency service to an efficient, user-centric IT department. In this session we’ll explore how adopting a trusted self-service model can reduce your daily drudge and make both users and sysadmins happier. Expect to leave with actionable ideas such as empowering users to be solution-oriented or reducing your workload by delegating privilege escalation and more easily replenishing IT supplies with Amazon IoT buttons.

(This session will not be recorded.)

About the speaker

Jon Mann (Twitter: @jonmannn) – Support Engineer – Warby Parker

I’m JonMann, a Support Engineer for Warby Parker in New York. I spend most of my time hacking away on solutions to common IT challenges. You can also find me traveling, camping, hiking, or at a local rock show.

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