Wait, Are We Doing This Right? Auditing Your Operations

Speakers: Nathan Felton & Dennis Wurster

Level: Intermediate, Lecture

Excerpt: Did you ever wonder what’s holding your department back from being highly effective? Join us as we cover seven categories of success factors for your department. These aren’t must haves to be successful, but they are things that many successful departments do. This session will give you the framework to evaluate your departments capabilities, and set a direction to improve them where needed.

Description: Based on Tom Limoncelli’s book /Time Management for System Administrators/ and the website OpsReportCard.com, this presentation discusses 32 different aspects of being a modern technology department and how to do each of them well. We’ll discuss each of them and why they’re important, and attendees will have the opportunity to share options and tips. We’re confident that this session will be worth your time, and will give you the structure you need to discuss these topics with your team, and with your manager.

About the speakers

Dennis Wurster (Twitter: @wildeep) – Associate Director of Computing Services – Eastman School of Music

Dennis Wurster prides himself as a user-advocate, and constantly works to untangle complexity and establish efficiency. By day, he is the Associate Director of Computing Services at the Eastman School of Music. By night, he consults with small businesses in his hometown of Rochester, New York. Dennis has been published in TidBITS, the Mac Administrator’s Journal, and MacAuthority. He has presented at the MacAdmins Conference and the User Group Leadership Conference, and at his local Apple User Group, AppleCIDER. Away from the keyboard, Dennis is a fan of automotive engineering, vintage arcade games, and an avid cyclist.

Nathan Felton (Twitter: @n8felton) – Sr. PC Systems Administrator – Rochester Institute of Technology

Sr. PC/Mac Systems Administrator @ RIT, Father, Casual Gamer, Nature and Green Enthusiast, and Technology Guru.

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