Speakers: Brian Meehan & Dennis Wurster
Level: Intermediate, Lecture
Excerpt: Did you ever wonder what’s holding your department back from being highly effective? Have you ever felt like there’s a list of things your department *should* be doing, but aren’t? Even if you have a few ideas for improving your operations, it can be hard to know where to begin! Based on “The Operations Report Card” by Thomas Limoncelli and Peter Grace, we’ll show you 32 areas to consider and how you can implement each one.
Description: Did you ever wonder what’s holding your department back from being highly effective? Even if you have a few ideas for improving your operations, it can be hard to know where to start! Based on “The Operations Report Card” by Thomas Limoncelli and Peter Grace, this presentation covers issues in seven different categories: Public-Facing Practices, Modern Team Practices, Operational Practices, Automation Practices, Fleet Management Processes, Disaster Preparation Practices, and Security Practices. We’ll discuss how you can evaluate your department against this checklist of best practices to identify areas for improvement. Be sure to bring your questions and your suggestions, too!
About the speakers
Dennis Wurster (Twitter: @wildeep) – Associate Director of Computing Services – Eastman School of Music
Dennis Wurster prides himself as a user-advocate, and constantly works to untangle complexity and establish efficiency. By day, he is the Associate Director of Computing Services at the Eastman School of Music. By night, he consults with small businesses in his hometown of Rochester, New York. Dennis has been published in TidBITS, the Mac Administrator’s Journal, and MacAuthority. He has presented at the MacAdmins Conference and the User Group Leadership Conference, and at his local Apple User Group, AppleCIDER. Away from the keyboard, Dennis is a fan of automotive engineering, vintage arcade games, and an avid cyclist.
Brian Meehan (Twitter: @binarydaze) – Director of Information Technology – Allendale Columbia School
Rescued from the world of IT consulting in 2011, Brian currently evangelizes technology and education for the staff, faculty, students and parents of this N-12 school in Western NY. And when he’s not doing that, he might be playing guitar, cycling or flying kites. But probably not sleeping. Brian was also formerly a firefighter and EMT, and enjoys the similarities between troubleshooting humans and troubleshooting IT systems.