It’s easier and easier to move between Operating Systems these days. But there are still enough differences, that sysadmins need guidance when switching from Windows to Mac. In this session, we will talk about migrating the user experience to the Mac, working with Macs and Active Directory, home folders (hey, what’s that?), and terminology differences.
But making a platform change isn’t only about the tech. We have to remember there are actual people, the users we support, who are involved and in the end their productivity is our primary concern.
So in addition to learning all about the new buttons and names and commands, we’ll talk about the user experience. We’ll discuss the challenges you’ll face when users call you up and say “but before when I wanted to do this, I just clicked this button, then this button, then this button, this is too haaaaard”. We’ll talk specifically about situations we have encountered in our practical experience and the solutions we have discovered to help calm the fears of our user community and get them involved in the change instead of challenging the change.
Pam Lefkowitz has over 30 years of computer experience. The journey has taken her from maintaining WANG word processing equipment, to beta testing modems to opening her own consulting company in 1996. Pam’s expertise in server technology, network design and integration, business continuity, and general computer support is top-quality and has won her clients of all sizes – from large enterprise environments to smaller businesses. Recently, Pam has entered the iOS development arena, publishing her first app in May of 2012.
Pam’s attention to detail and unyielding ethics has made for a loyal customer base that look at Pam more as a business partner than as a consultant.
Pam can be found on Twitter @alwaysdns and @corecomputing .